Actions Being Taken by Heritage on the Marina

We are closely monitoring the ongoing situation with the Coronavirus (COVID-19) and realize how concerning the outbreak is for Residents, their loved ones, Team Members and vendors. We are being proactive and diligent in our efforts to reduce the risk of COVID-19 in our community.

Heritage on the Marina continues to take every precaution necessary to protect our Residents and Team from the Coronavirus infection. This includes all federal, state, and local guidelines and restrictions, as well as any additional actions recommended by our Infection Preventionist Nurse and Healthcare Team.

As of February 22nd, we are reporting the following confirmed cases in our community:

Health Center/Skilled Nursing Team Members: 0 
The last confirmed case was reported in June 2020.

Health Center Vendors/Contractors: 0 
The last confirmed case was reported on November 25th, 2020.

Health Center/Skilled Nursing Residents: 0
The last confirmed case was reported in April 2020.

Independent/Assisted Living Team Members: 0
The last confirmed case was reported on January 18th, 2021.

What Heritage on the Marina is doing:

  • Observing the statewide Shelter in Place order until further notice, based on guidance from CDSS, CDC, CDPH, SFDPH and other agencies.
  • Guest Policy: Vendors and visitors have been instructed not to enter our community.  Only necessary Team Members, essential workers and medical professionals (in End-of-Life situations) are permitted inside of the building, after the appropriate screening has been conducted.
  • Outdoor Visitation is currently permitted for a maximum of 1 hour.  There is a limit of 2 guests (adults only, ages 18+) during a single visit.  Reservations must be made at least 24 hours in advance by visiting https://calendly.com/heritageonthemarina.
    • No individual is allowed into the community or on our campus if they have had a recent fever, cough and/or symptoms of respiratory illness.  In addition, individuals will be restricted from entering our community if they have personally traveled to countries within the Level 2 or Level 3 virus spread or have been in contact with those who have.
  • ALL Residents are being screened twice daily.
  • ALL Team Members are being screened twice daily.
  • ALL Team Members and regular essential vendors undergo monthly COVID-19 testing.
  • ALL Team Members will be required to wear masks during their shifts.
  • ALL Residents are encouraged to wear face coverings (i.e. masks, bandanas, scarfs, etc.) when leaving their apartments or rooms, and while walking around the premises.
  • ALL Residents are required to wear protective equipment, specifically masks and gloves, when leaving the campus.
  • Outdoor Activities  have resumed on a limited basis.
  • In-Person Dining is now available for breakfast service.  Lunch and Dinner are presently being delivered directly to Residents.
  • We are using technology, printed memos, and our In-House TV channel for regular updates.
  • We are emphasizing to Residents and Team the necessity to self-isolate if they have any cold or flu-like symptoms.
  • Our Team Members are committed to staying home if they have flu-like symptoms. Clearance from a medical professional is required before team members can return to work.
  • Our Executive Team is regularly reviewing our infection control protocols and ensuring our community is fully prepared in the event of an emergency.
  • Our Team is keeping stock of medical supplies and sanitizing agents/products. The Housekeeping Team is spending additional time wiping down surfaces with proper cleaning agents.
  • Our Team is actively tracking the latest updates from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and the California Department of Public Health.
  • We are closely following health guidelines and recommendations from the CDC and public health officials.
  • Everyone is encouraged to respectfully (and immediately) say something if they encounter any individual who appears to have symptoms and is in a public area.

We appreciate all that friends and family members have done to keep our Residents safe, and we recognize the emotional toll separation like this can take. Thankfully, we have technology to fill the gap, and our residents have been using Zoom, Skype, FaceTime and other programs to keep in touch with their loved ones.  We are doing our best to keep Residents active and engaged during this time from the comfort of our community.

The health and safety of Residents, Team Members, and all Visitors are our priority. We will keep our communication lines open as we have more information. Thank you all for your cooperation and efforts. For any other questions, comments, or concerns, please email covid19info@heritagesf.org.